Terms of Use and Policies

Acceptance of Terms

This site (“site”) is owned and operated by All Engine and Tractor Parts ABN 68 031 550 122 (“we”, “us”). These terms and conditions apply to your use of this site. In particular, by signing up as a registered user, or making any purchase on this site, you (“you”) agree to the following terms and our privacy policy.

Accuracy

We endeavour to ensure that Product descriptions and specifications on the Site are accurate. However, Product descriptions and specifications on the site are based on information provided by manufacturers and suppliers, and we do not guarantee that the Site is accurate or free from errors or omissions. We reserve the right to make any necessary corrections.

Availability

Products are generally noted on the Site as being available, having limited availability or being out of stock.

While Product availability information is updated at frequent intervals, we sell high volumes of stock and cannot guarantee availability. If your Order contains a Product that is not available for immediate dispatch, we will contact you to advise you and give you the option to cancel or put it on backorder.

Imaging

We display images of each Product on the Site, some of which have been provided by manufacturers or suppliers. These images are for illustrative purposes only and do not form part of the description of the Product. The images are not of the actual unit of Product that will be dispatched to you. There may be minor differences in packaging on some Products. Please be aware that colours appear differently on different monitors.

Pricing

You acknowledge that despite our reasonable precautions, Product/s may be listed at an incorrect price, or with incorrect availability or other information, due to typographical errors or oversight. In such circumstances, we reserve the right to cancel your Order, even if your Order has been paid for and previously accepted by us. We will contact you as soon as possible and immediately issue a full refund for any payment you have made for the cancelled Order. We reserve this right up until we deliver the Product. Refunds will be issued within 5 business days, using the same method as your original payment.

Payment

Unless otherwise noted, the prices stated on the Site are in Australian dollars. We will not consider any order accepted, and will not dispatch any Product, without receiving payment in full. You undertake and warrant that all details you provide to us for the purpose of purchasing the Product from us will be correct, that the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. If your payment is dishonoured or reversed for any reason, you must immediately make the payment again. We reserve the right to delay processing your order or delivering the Product until we receive full payment.

If your payment is dishonoured or reversed for any reason after the Product has been delivered, then without prejudice to any other right or remedy, we may recover the price of the Product together with any other expenses we have incurred, from you as a liquidated debt in a court of tribunal of competent jurisdiction irrespective of any claim that you may have against us for any thing or matter related to the Product.

If you receive your item and on arrival it is damaged, faulty or incorrect, then we will replace the item for you and refund the return postage costs.

If you decide that you no longer require the item or would like to return it within 14 days of your purchase date, we offer a refund minus the postage costs (even if it was free shipping it still costs postage – please contact us for this amount).

Refunds will not be given if the item shows any signs of fitment, use, damage, or dismantling.

Refunds will not be given on any electrical items that have been removed from their packet or fitted to a vehicle.

Refund items need to be returned in as new, re-saleable condition for us to consider a refund.

Return shipping is buyers’ responsibility in this case and we recommend you include your purchase details and use a trackable shipping method to avoid any items being lost.

This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. We require this information to understand your needs and provide you with a better service.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We will not sell, distribute or lease your personal information to third parties.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable security procedures to safeguard and secure the information we collect online.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrec

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system and in hard-copy form. Firewalls, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing.